Here you can find frequently asked questions.
Every course has a final test where you need 80% correct answers to pass. This can be taken over again if you do not pass.
Yes, the course is available for one year. When doing a blended course, an additional exam from the e-learning course must be completed at the training facility. Having access to the course for one year, the participants have the possibility to review the e-learning part in advance, even after the course is completed.
No. The course is available for 60 days and can be completed at any time during those 60 days. If you are doing a blended course, the e-learning part needs to be completed and passed before you can participate in the practical exercises at the training facility.
No. The course can be completed in several rounds. Remember to press «Close course» inside the course when you are exiting, in order to avoid losing what you have completed.
A username and password will be sent to your email once you have paid for the course.
If you have forgotten your password, you can use the link “Forgot password” in the login page.
In courses which consists only of e-learning, you will gain access to your course certificate when the course is completed and passed. You will also be able to download and print the certificate.
In blended courses you will receive verification of completed e-learning. You will receive the final course certificate after completing the practical exercises at the training facility.
Courses on the website can be bought using a credit card or by using the payment solution “Klarna”.
Invoice payment is available for corporate customers.
You can also order courses by sending an email to post@ask-elearning.net
You have access to the course for one year. For blended courses which also contains practical exercises, this should be done no later than 60 days after completing the e-learning.
If you want to have the text read, this can be done automatically in most browsers. Due to some feature limitations, we recommend Google Chrome as your browser. To get text reading with this browser, you need to install an add-on, which is easily done by clicking here. When you have installed the add-on, you can right-click the text you would like to have read for you, and select “Read aloud selected text”. If you feel the need to adjust the text readers’ settings, you can do so by navigating to the original browser window, clicking the jigsaw puzzle piece in the upper right corner, and selecting the plug-in.
If you still want to use Microsoft Edge, this browser has a built-in reading function. Right-click on the text and click “read aloud”.
Keep in mind that some features of the course may work better in Google Chrome. You can easily log in to another browser and continue the course where you left off.
You can use your computer, tablet or smartphone to complete our courses, as long as you have access to the Internet. We recommend you to complete the larger courses on PC/MAC.
We also recommend doing courses with Google Chrome, as some browsers do not support all features (including Microsoft Edge). If you do not have Google Chrome, you can see how to install it here.
- Older computers, smartphones or tablets that no longer receives updates by its developer, are not compatible with the course.
- Make sure the device you are using is updated to its latest version.
- Make sure the web browser you are using is updated to its latest version.
- Complete the course when and where it suits you
- Learn at your own pace
- No traveling
- Less loss of spare time